Barista Gets Scolded By Manager For Not Wanting To Give Her Phone Number To A Customer
For female employees, barista employment can be particularly challenging if management does not cooperate with the personnel. Customers who are more focused on the girl in front of them than their order might be rather rude to them. If the management provides these females with complete protection and support, they can deal with these improper consumers in a proper manner; if not, they feel degraded.
OP went through the same experience when her manager, a woman herself, instructed her to treat unpleasant guests with courtesy and give them some hope so they would return. OP was a barista who liked her work, but she became irate when patrons showed more interest in her personal life than in their orders. They believed that baristas were unworthy of respect and that they could treat them however they pleased. Additionally, rather than defending the employees, the boss also expressed an apology to these clients. The manager of OP chastised OP for refusing the customer openly, who asked about her phone number, and instructed her to say anything that would encourage him to return. OP disliked her manager’s instructions and felt degraded. Read the complete story to understand the OP’s dilemma, and leave your comments below.
Source: Reddit
1. OP refused to give her phone number to a random customer and got scolded from her manager.
2. OP enjoyed working for the company but became offended when her manager chastised her for her customer service attitude.
3. OP was taking orders from the customers in a long queue when one of them asked for her phone number. Op refused politely and asked him to step aside, which was not taken well by others.
4. The manager told her to never treat the customer in such a way and to keep him on wait so he would return. On the manager’s instruction, OP felt disrespected.
5. OP appreciated the advice given by the Redditors. She admitted that she should have given him a café business card instead of refusing bluntly.
6. OP apologized for being unable to read all the comments and respond to everyone.
Now that you’ve heard the story, let’s dive into what Redditors had to say. Keep reading to discover other people’s perspectives on the matter.
7. Redditor suggests that OP should give her manager’s number to the customer.
8. OP stated that her manager never disclosed her private phone number with the staff.
9. According to Redditor, OP’s manager should not ask her for her private phone number if she does not want to share her own with others.
10. OP clarified that her manager never permitted her to give her private number to customers, but instead instructed her to handle things in such a way that they would want to come again.
11. Yes, it would eventually become a legal matter.
12. Yes, all employees should be aware of HR services so that they may protect themselves from injustice.
13. Redditor believes that reporting the manager is the best solution.
14. Redditor likes the way the management apologized promptly.
15. Redditor disapproves of the manager’s demand, as alluring customers to come back for her phone number would bring more problems into OP’s life.
16. OP was confused about handling the situation and unable to understand her manager’s behavior.
17. Redditor fully supports OP in responding to the customer according to the situation.
18. Yes, it is the manager’s duty to protect the staff working under their supervision.
19. The HR should be as competent as Redditor explains.
20. Yes, OP is not on display that the customer will come again to see.
OP worked as a barista, and her job was to handle customer orders without giving out her personal phone number. The manager should encourage her and advise the customer to behave, as this is the proper response from someone who is responsible for the staff under her supervision. OP should file a complaint with the HR department about her manager’s inappropriate demands so that she can be more careful next time. OP should not feel terrible because she did the correct thing by telling the customer to step aside while a large line waited for their turn. What is your opinion about it? Share your thoughts in the comment section, and stay tuned to Wholesomeness for more stories.
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