It is always advisable to follow the counsel of the most knowledgeable individual… Moreover, just because you are in command does not imply that you are necessarily that. Even the lowest level employee will be more knowledgeable than you about the specifics of their function and the procedures involved. This is why it’s always important to watch and learn when taking on a new leadership role before acting and making changes. There will come a time when you’ll need to intervene and make adjustments, some of which might not be welcomed; despite this, you’d be wise to pay attention to their input. And when things don’t go as planned, you’d better take responsibility for your own errors.
An employee recalled a time when they were a busboy and had to deal with a manager who disregarded their warnings and ignored their recommendations. And when things went awry, they made the busboy the scapegoat in an effort to cover their own asses.
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